Frequently Asked Questions (FAQ)

Beta Program FAQ

What is the Beta Program?

The beta program allows friendly (😉)users to test the application before its official release and provide us with feedback to help improve it.

Who can have access to the Beta Program?

Anyone can have access. We reserve the right to stop accepting new beta users if we have the need. Contact support to get into our waiting list support page.

What is that TestFlight application I need to download for the beta.

TestFlight helps developers distributing and managing their beta application. For more details, please check https://testflight.apple.com

General FAQ

When will Tap Map release?

Tap Map is currently in closed Beta, while the beta is doing great, we will release our official version once we and our beta users are fully satisfied with the application.

How do I get an account

You can use Tap Map anonymously, but to the cost of always seeing ads. Tap Map gives you the option to create a user in the profile settings (tap on the avatar icon), Tap Map you options to create an account using various method, the most common are “email” and “phone”. The app will guide you throught the creation of your account and your first steps with the application.

How do I get rid of the Ads?

Create an account and purchase a premium subscriptions.

What platform does Tap Map support?

Currently we support only iOS and iPad OS. It runs great on both platform.

When will Android OS be supported?

This is not known at this time, what is known is that we will first focus on making the Apple platform application awesome before we extend to other platforms.

Does the app supports Dark Mode?

Yes, Tap Map looks great with Dark Mode.

What language does Tap Map support?

Tap Map today focuses on English (US), English (UK) and French(FR). Additional languages will be added at a later time. Contact our support team if you want to volunteer to translate it into your preferred languages.

What is the weight of each piece of information for suggestions

We are always modifying the algorithm to ensure the best result, so we are not sharing that information at this time.

Is my data secure?

Yes, all data is encrypted at rest and in transit.

Do I need to share my location?

For better results, you should authorize the application to get access to the location data. By sharing your location with the app, you ensure we can show you place around your location and direct you to it. We do not store location information on the user.

Can I delete my account

Go to profile settings and select “Delete Account.

I have more questions

For all other questions, we encourage your to contact our support team using the information in thesupport page.